Privacy Policy

Last updated: March 2026 | Version 2.0

Data Controller	BT Marine Propellers Ltd
Registered Address	Propulsion Technology Centre, Black Swan Road, Dawlish, Devon, EX7 0GF, United Kingdom
Company Number	04782255
Email	info@btmarinepropellers.com
Telephone	+44 (0)1626 864378
Applicable Law	UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018

1. Introduction

BT Marine Propellers Ltd (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to BT Marine Propellers Ltd and our associated entity PT Marine Propulsion Indonesia (BT Marine Indonesia). It covers all personal data we process in connection with our business activities, including our website, sales, enquiries, and employment.

Please read this policy carefully. If you have any questions, contact us using the details above.

2. Personal Data We Collect

We collect and process the following categories of personal data:

2.1 Contact and Business Information

Full name and job title
Company name and business address
Email address and telephone numbers
Correspondence and communication records

2.2 Website and Technical Data

IP address and browser type
Pages visited and time spent on site
Referring website or search terms
Device type and operating system
Cookie identifiers (see Section 9)

2.3 Transaction and Commercial Data

Purchase and order history
Quotes and tender documentation
Invoicing and payment records (excluding card/bank details, which are not stored by us)
Shipping and delivery information

2.4 Enquiry and Technical Support Data

Details of enquiries and technical questions submitted to us
Product specifications and project requirements shared with us

We do not intentionally collect sensitive personal data (special category data) such as health information, political opinions, or biometric data. If such data is ever relevant (e.g. health and safety records for site visitors), it will be collected only with your explicit consent and handled with the highest level of care.

3. How We Collect Your Data

We collect personal data through the following means:

Directly from you when you contact us by email, telephone, or via our website contact form
When you place an order or request a quote
Through your use of our website (automatically via cookies and analytics tools)
From publicly available business directories or trade publications
From third parties such as freight and logistics partners, where relevant to fulfilling your order

4. How We Use Your Data

We use your personal data for the following purposes and rely on the following lawful bases under UK GDPR:

Purpose	Lawful Basis	Details
Processing enquiries and orders	Contract / Pre-contract	To respond to your enquiry, provide quotes, and fulfil orders for our products and services.
Customer relationship management	Legitimate Interests	To manage our ongoing business relationship, provide after-sales support and technical assistance.
Marketing communications	Legitimate Interests / Consent	To send relevant information about our products, services and promotions. You may opt out at any time.
Website analytics and improvement	Legitimate Interests	To understand how our website is used and improve the user experience.
Legal and regulatory compliance	Legal Obligation	To comply with applicable laws, regulations and court orders.
Accounting and record keeping	Legal Obligation / Contract	To maintain accurate financial and business records as required by law.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to any third party. We will never disclose your personal information for commercial purposes to external organisations.

We may share your data only in the following limited circumstances:

With our associated entity PT Marine Propulsion Indonesia where necessary to fulfil your order or enquiry
With trusted logistics and freight partners solely to arrange delivery of your orders
With our professional IT support provider, who assists in maintaining and securing our systems
With financial and legal advisers under strict confidentiality obligations, where required
With regulatory authorities or law enforcement agencies where we are legally required to do so

Any third parties with whom we share data are required to handle it securely and only for the purposes for which it was shared, in compliance with UK GDPR.

6. International Data Transfers

BT Marine Propellers Ltd operates internationally, with an associated entity in Indonesia. Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO), to protect your data to the same standard as required under UK law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are as follows:

Type of Data	Retention Period
Customer and transaction records	7 years (HMRC requirement)
Enquiry and pre-sales correspondence	3 years from last contact
Marketing contact lists	Until opt-out or 3 years of inactivity
Website analytics data	26 months (rolling)
Job applications (unsuccessful)	6 months

8. Data Security

We take the security of your personal data very seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration, or destruction. These include:

Secure in-house server storage with restricted access controls
Daily encrypted backups to a secure off-site facility
Multi-layer firewall protection, reviewed and updated regularly by our professional IT support company
Staff training and awareness on data protection obligations
Secure email communications for transmitting sensitive information
Physical security measures at our premises

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will notify the UK Information Commissioner’s Office (ICO) within 72 hours and, where required, notify you directly without undue delay.

9. Cookies

Our website uses cookies — small text files placed on your device — to improve your browsing experience and help us understand how our site is used.

9.1 Types of Cookies We Use

Essential cookies: Required for the website to function correctly. These cannot be disabled.
Analytics cookies: Help us understand how visitors use our website (e.g. pages visited, time on site). We use aggregated, anonymised data only.
Preference cookies: Remember your settings and choices to improve your experience on return visits.

9.2 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies and how to manage them, visit www.aboutcookies.org.

10. Your Rights Under UK GDPR

You have the following rights regarding your personal data. To exercise any of these rights, please contact us using the details in Section 1.

Right of access: You have the right to request a copy of the personal data we hold about you (Subject Access Request).
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure (“right to be forgotten”): You can ask us to delete your personal data where there is no compelling reason for us to continue processing it.
Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
Right to data portability: You can request your data in a structured, machine-readable format to transfer to another controller.
Right to object: You can object to processing based on legitimate interests or for direct marketing purposes. We will stop unless we have compelling legitimate grounds.
Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

We will respond to all valid requests within one calendar month. There is no charge for exercising your rights, unless a request is manifestly unfounded or excessive.

11. Marketing Communications

We may from time to time contact you with information about our products, services, and industry news that we believe may be of interest to you, based on our legitimate business interests or, where required, with your consent.

You have the right to opt out of receiving marketing communications at any time by:

Clicking the “unsubscribe” link in any marketing email
Emailing us at info@btmarinepropellers.com with your request
Calling us on +44 (0)1626 864378

We will process your opt-out request promptly and you will not receive further marketing communications once actioned.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their own privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will publish any updated version on our website and, where significant changes are made, we will endeavour to notify affected individuals directly.

The date of the most recent revision is shown at the top of this document.

14. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance and we will do our best to resolve the matter.

If you remain dissatisfied, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

15. Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or our data processing activities, please contact:

BT Marine Propellers Ltd

Propulsion Technology Centre

Black Swan Road, Dawlish

Devon, EX7 0GF

United Kingdom

Email: info@btmarinepropellers.com

Tel: +44 (0)1626 864378